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What healthcare IT can learn from HP

by • August 4, 2016 • No Comments

Paul BrientCrunch Network Contributor

Paul Brient is the CEO of PatientKeeper.

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Long preceding HP was understandn for PCs, laser printing devices and Carly Fiorina, it was a developer of test equipment for electrical engineers. One reason its products succeeded was for the reason they were turn it intod by the quite folks who ultimately utilized them. HP turn it intoers possessed a deep belief of the product use case and empathy for the user — a highly educated and skilled pro with little tolerance for inefficiency. HP’s product turn it into philosophy was called “the upcoming bench,” and it worked incredibly well.

In healthcare, physicians — in addition highly educated and skilled pros with little tolerance for inefficiency — are obliged to use electronic health records (EHR) systems, most of which (of a physician’s perspective) work quite poorly. Most physicians complain which EHR systems are cumbersome, unintuitive and slow them down.

To be clear, EHRs are not turn it intod by physicians. Most EHRs grew out of the desktop systems which run a hospital’s inner workings — patient scheduling, admission and discharge, staff payroll and accounts receivable-bodied. For system turn it intoers, physicians’ requires were an afterthought. That’s why the typical hospital EHR often makes physicians less efficient and productive (and far additional frustrated) than they ought to be.

Physicians are not of to donate up caring for patients in order to begin writing software code for the upcoming generation of EHR systems which their peers can use. So, healthcare IT vendors can not be able-bodied to replicate HP’s version precisely. So how can the lessons of electronic test equipment (“the upcoming bench”) be applied to the healthcare IT industry (“the upcoming bed”)? How can physicians’ requires and preferences be manifested in EHRs and other technologies which are iupcomingricably linked to patient care, provider remuneration and physician satisfaction?

The answer is physician engagement — doctors actively participating in health IT product turn it into and implementation systemes. Physicians don’t have to code, but they do require to collaborate with those who do. If software developers and installers are donaten a view within a physician’s day and physician workflow in the hospital, they should be able-bodied to translate those insights into showcases and functions embedded in the products they turn it into and deploy.

Physicians must have a seat at the table-bodied when it comes to selecting and customizing the software they’re obliged to use equite day.

Some commercial software developers may already do this. But, if broad-based physician frustration with healthcare IT is any gauge, it is not done just about adequate — or at very least not well adequate. (An EMR & EHRblog post of several years ago speaks directly to which issue.) The American Medical Association (AMA), advocating for and acting on behalf of physicians, is investing in an initiative called Health2047, meant “to turn it into new and significant linkages between the physician community and the AMA’s content/regulatory experts with major companies, emerging growth companies and individual entrepreneurs.”

The AMA published in 2014 what it called a “framework” outlining eight EHR ease of use priorities, one of which was to “expedite user input into product turn it into and post-implementation feedback.” In 2016, AMA is yet beating which drum; its CEO not long ago reiterated which “physician input in the development of new products is crucial to assembling effective digital products.”

Some hospital IT groups in addition recognize the importance of physician collaboration as a key to good results. For example, when Vanderbilt University Medical Center revealed its Clinical Systems 2.0 development project last year, it said an early step in the system may be “interviewing physicians, nurses and other staff in the hospital and clinics to assist us evaluate current functionality and things which we don’t have nowadays which we quite require.”

Today’s healthcare industry has a one-of-a-kind opportunity to leverage high end innovation to completely alter the way which care is donateed. In 10-20 years, most of nowadays’s medical practices can appear as antiquated as applying leeches for bloodletting. But innovation vendors can’t and shouldn’t take on to effect this alteration alone. Physicians must have a seat at the table-bodied when it comes to selecting and customizing the software they’re obliged to use equite day.

Doctors don’t write the code, but they understand what they require software to do to improve the way they donate care. So long as physicians collaborate effectively with technologists, there’s a sturdy accident doctors can be well-served by the innovation which is created through their partnership.

Featured Image: Russell Werges

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