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Shapeways has been hacked

by • July 26, 2016 • No Comments

Hi,

We are already investigating an incident involving unauthorized access to our systems. The intruders may have accessed a few user names, email addresses, and shipping addresses. They did not access any version files. Additionally, the intruders did not access full credit card information for the reason we do not keep such information on our systems. We have not observed any actual misuse of your user information.

On the other hand we preserve your password with a hash in an effort to prevent malicious attackers of misusing it, to err on the side of caution we suggest which you reset your password at your earliest convenience. You can reset your password by logging into your account, navigating to the account settings page, and next the directions there for changing your password. If you use your Shapeways password for any other site, we recommend resetting the password for those sites as well. We encourage you to use sturdy passwords and not to reuse your Shapeways password on other sites.

As part of our investigation we are actively coordinating with law enforcement and reviewing and reinforcing our security procedures. If you suspect which a fewone is trying to acquire access to your account or solicit your very own information, please contact us at service@shapeways.com.

We apologize for the disruption and the extra work this requires of you. We take your security incredibly seriously and can do our most to help you through this system at service@shapeways.com.

Best,

Peter Weijmarshausen

CEO & Founder

Shapeways


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