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Ever since Facebook Messenger started enabling businesses to chat with their customers (and vice versa), it is been utilized as a means of customer assist.

by • April 5, 2016 • No Comments

“Offering assist via Messenger is the next significant step to provide our customers the most possible mobile experience,” said Merle McIntosh, Newegg’s SVP of Sales and Marketing. Messages sent during business hours can be dealt with immediately, while those sent outside those hours can get a response the next day. So if you’ve been wondering why which shipment of yours has yet to arrive, go ahead and send them a message through Messenger — and perhaps throw in a few angry emojis too if you feel like it.

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by admin • March 5, 2017