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A new warranty service for 3D printers

by • May 5, 2016 • No Comments

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Any initiative or program to improve service provision in the 3D printing industry can always be many welcome and this may be so for many, if not all, 3D printing enthusiasts. An Australian service provider – Computergate Australia, is major by example on this front by bringing a warranty service program for 3D printing devices to market so as to address a lack of assist for the devices.

On-site extended warranty, helpdesk assistance during business hours, and telephone and on-site assist are a few of the services included in the program.

Robox 3D Printer

The service is to be sold through distributors to both resellers and customers and in order to complete this, Computergate is partnering with a nonprofit industry body – Australian 3D Manufacturing Association (A3DMA) of which the two organizations can work to select which 3D print vendors to take to market and obtain accreditation. Computergate may already has accreditation for Robox, Zeus and Mojo.

Mojo 3D Printer

According to Computergate Chief Executive Mario Greco, businesses and schools have been discouraged of investing in 3D printing due to lack of assist and extended warranties.

“By implementing our managed maintenance programs we assume to donate magnificent service offerings to assist all products in the field which can provide our customers with a seamless experience,” said Greco.

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Zeus 3D Printer

Big names in the IT industry are throwing their mass behind 3D printing like Konica Minolta of Japan who have not long ago revealed they are working to address service response times for 3D printing devices by offering same-day services as well as rental and leasing options to resellers. 3D Printing Systems and software vendor Makers Empire together with Trans-Tasman IT provider Datacom are working to bring 3D printing solutions to major schools.

And lastly, Budget supermarket chain Aldi ruffled a few feathers when it began advertising a 3D printing device for $499.


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